Privacy Policy

This Privacy Policy describes how Roucha for e-Marketing LLC (“we”, “us”, or “our”), operating Localucci, collects, uses, discloses, and protects personal information when you use our website, mobile applications, and related services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.

Personal Information We Collect or Process

Depending on how you interact with Localucci, we may collect or process the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, payment confirmations, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
Communications with us including customer support inquiries, feedback, and correspondence.
Device and usage information including IP address, browser information, device identifiers, and interactions with the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, use the Services, place orders, communicate with us, or otherwise provide information.
Automatically through cookies, device data, analytics technologies, and server logs when you use our Services.
From service providers engaged to support payment processing, technical infrastructure, analytics, shipping, or customer support.
From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on your interaction with the Services, we may use personal information for the following purposes:

Providing, operating, personalizing, and improving the Services and shopping experience.
Processing orders, payments, returns, exchanges, shipping, and account management.
Sending notifications, transactional messages, promotional communications, and recommendations.
Detecting fraud, securing accounts, protecting users, and maintaining platform security.
Providing customer support and responding to inquiries or complaints.
Complying with legal obligations, responding to lawful requests, and enforcing our policies and agreements.

How We Disclose Personal Information

We may disclose personal information in certain legitimate circumstances, including:

With service providers such as payment processors, hosting providers, shipping companies, analytics providers, and customer support vendors.
With marketing and advertising partners to provide relevant promotions and personalized advertisements.
With affiliates or companies within our corporate group.
When you direct us or consent to sharing information with third parties.
In connection with legal obligations, mergers, acquisitions, bankruptcy proceedings, or protection of rights and safety.

Third Party Websites and Links

Our Services may contain links to third-party websites or external platforms not controlled by Localucci. We are not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review their privacy policies before providing personal information.

Children's Data

Our Services are not intended for children under the applicable age of consent. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Your Information

We implement technical, administrative, and organizational safeguards designed to protect personal information. However, no system or method of transmission over the Internet can be guaranteed completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not discriminate against you for exercising

Complaints

If you have concerns about how we process your personal information, please contact us directly. Depending on your jurisdiction, you may also have the right to file a complaint with a relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page along with the revised date.

Contact

If you have any questions regarding this Privacy Policy or your personal information, contact us at info@localucci.cloud or at 315 Gamal Abd El-Nasir Road, Al Mandarah Bahri, Alexandria Governorate 21619, Egypt.

Info@localucci.cloud +20 1279609448